Terms & Conditions
Ordering and Payment:
For established accounts our trading terms are 30 days from statement. For first orders or overseas orders we may charge 50% deposit before production begins. This may be paid by credit card or direct debit. In either case, an account must be formally opened, with the completion of a simple account application form.
For local production, standard delivery time is 2-3 weeks from artwork approval. We are often able to accommodate shorter delivery times if required.
For offshore production, delivery time usually depends upon the country of manufacture and the freight method you choose for your delivery. Sea freight usually takes between 8 and 12 weeks from artwork approval and from a few days to up to two weeks by air freight.
For local production, sampling is free, but must be returned within 14 days in the original condition and packaging. You will be charged on a pending invoice, which will only become “live” if you do not return the sample(s) within the 14 days, or you decide to keep them.
For off-shore production, we will provide samples free of charge, but there may be charges for bringing-in further samples. The cost is based on the product cost and air-freight courier charge, which is later adjusted against the final invoice.
We charge freight at cost and deliveries are usually as a full quantity delivered to a single location in Australia, unless otherwise specified. We can arrange distribution to a number of delivery addresses throughout Australia, but this needs to be pre-arranged.
In the usual course of business, there may be external factors outside of our control that may delay the production and delivery of goods (weather, natural disasters, war, etc, or delay by freight companies or import procedures). In such cases of Force Majeure*, we will work with our clients to find the most suitable solution to enable us to provide the goods as close as possible to the original time frame.
Final delivery may contain /- 5% quantity which is an industry standard.
If a product supplied is not as described, we may, at our own discretion, choose to offer a replacement product, or offer to remake the product, or choose to offer partial or full refund depending on the situation and product. Unigear will negotiate a mutually acceptable solution in all cases.
Under no circumstances shall Unigear be responsible for any direct or indirect loss incurred to anyone due to the information provided on this site. Product features listed against an item may be the claims from a manufacturer/supplier from whom we source the product. While we undertake all measures to ensure the product fits all of the client’s requirements, it is the client’s responsibility to make sure the product fits all their criteria before making a final purchase decision.
We source or manufacture products according to client requirements, and these should be clearly specified by the client before production samples are supplied. It is therefore the client's responsibility to ensure product compliance according to their needs and their market requirements. Where the client requires certain regulatory standards to be met, or certain compliance to be obtained by Unigear, this must be specified before production samples are produced, for which additional charges may need to be paid by the client.
These conditions must be accepted by all clients before placing an order with us. Once using our service, it will be automatically implied that you accept our Terms & Conditions.
Once an order has been placed and deposit payment has been made, no refund is provided if client's requirements have changed. There may be additional charges payable by client if the project has progressed to an advanced stage. If an order has been placed without any deposit payment, client will be required to pay 50% of the project value if client decides to cancel the order.
Force Majeure is an event or any occurrence or omission outside a party’s reasonable control, as a direct or indirect result of which the party relying on the event is prevented from or delayed in performing its obligations under this document (other than a payment obligation), and includes:
Law taking effect after the date of this document; and strike, lock-out, stoppage, labour dispute or shortage including industrial disputes that are specific to a party or the party's subcontractors.